Some typical repairs are:

Cleaning

Replacement of eyes

New nose and mouth

Ear fabrication and replacements

Squeaker/Growler repair

Re-stuffing

Paw pad replacement/recovering/patching

Joint repair/replacement

Limb replacement, or repair

Mechanical mechanism repairs, such as internal/external frames, etc.

We use only the finest materials, and will go to great lengths to match colors. Our main focus is restoration; we feel that maintaining originality is critical to the value of any toy.

First, you must contact us. You can reach us either by e-mail, phone, or through the US mail. The first thing we will do is request to see digital photos of your toy if at all possible. This allows me to determine the type of fabric your toy was made from, the overall construction, and time frame needed to complete the work. Though it is nearly impossible to give a 100% accurate estimate without first being able to see and hold the item, the photos are crucial in the initial assessment. After we know how much time to allow, we will schedule your toy, and contact you when we are ready to work on them.

When it is time for you to ship to ship your items, you will choose how you want to have your toy delivered to me. We recommend either Priority, or Registered Mail, or UPS, and insurance is a must! It is important to include in the box a card with your name, address, email, phone number and value of the toy. This is for insurance purposes, and should be included in the box, not sent via email. Also, deposit of 50% of the estimated repairs are due when the toy is shipped. Once we have received the item, we will carefully inspect him and create a firm quote, based on what the customer feels is necessary. We will also offer suggestions about additional repairs that experience has taught us are proper, in order to protect the value, both economically, and sentimentally. (Sometimes, that slightly lopsided bear that you remember as a child, just wouldn’t do to be completely straightened up!)

After an agreement is reached about the extent of repairs, we will begin the work. We cannot specify the amount of time that any given repair will take. We refuse to cut corners, and will do everything possible to do the repairs correctly. We know that people get uneasy when something precious to them is gone too long, so we will keep you informed of the progress as we go along, and let you know when we have completed the work. We will send you digital images of the toy in its finished state, and a copy of your invoice, showing the balance due, including return shipping. All shipping costs, including any insurance costs - you decide the value - are the responsibility of the customer. In addition, Canadian and foreign shipments must incur a surcharge of $25 for additional forms and packaging. Once your final payment is received, we will then ship the toy back to you via insured, Priority Mail, or Registered mail. (UPS upon request, but please allow an extra day for me to get it to UPS.) A hard copy of your invoice will be included with the shipment.

It is important for you to know that your satisfaction is our number one concern. We request that you let us know when your beloved toys have arrived home safely, and that you are pleased with the work.